# Uploading

## What can I upload to Pinpoint?

Upload Conditions:

1. Media Classification up to **RESTRICTED / Sensitive Normal**.
2. Extensions allowed: 
   * Image formats: **.png**, **.jpg**, **.jpeg**, **.gif, .svg, .heic, .heif**
   * Video formats: .**mp4**, .**mov, M4V, .avi** 
3. Upload up to **200 files** with a total file size of up to **10 GB per upload.**
4. Upload PNG, JPEG, GIF and SVG files, up to **50 MB** each.

> Some HEIC/HEIF images may display incorrectly (e.g. zoomed, cropped, wrong colours) in thumbnails, as the image metadata cannot be easily extracted. Note that the original image itself is not affected.
>
> Circumvent this by converting the HEIC/HEIF images to JPG using a third-party software, before uploading onto Pinpoint.

## EXIF data 

Information from media, such as EXIF date data, will be automatically extracted and populated into the date and country/region fields

> Note that EXIF data can only be extracted from PNG, JPG, JPEG formats.

## Batch upload (Upload multiple media)

Media can be uploaded individually or in batches.

Batch upload allows up to 200 files at a time following the same [conditions](#what-can-i-upload-to-pinpoint) as individual uploads.

## How to upload to Pinpoint

1. Select the "Upload" icon.

   <figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2F92NVcuLkIF8QQqB6sgvA%2Fphoto_6068849615031094029_y.jpg?alt=media&#x26;token=d39c4e67-ff75-45cc-ae46-0d781025a4ca" alt="" width="283"><figcaption></figcaption></figure>
2. Select "Click to choose files".

   * [AI tagging](https://guide.app.pinpoint.gov.sg/pinpoint-guide/desktop-laptop/tagging#ai-tags) can be toggled in this modal.

   <figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2F5qX95qiigvg4Y21TKMkx%2FScreenshot%202026-03-25%20at%201.57.32%E2%80%AFPM.png?alt=media&#x26;token=c27c32bd-9c8b-4fd2-afc3-b3316d742069" alt=""><figcaption></figcaption></figure>
3. Select the desired media in File Explorer.
   * Users can also access the mobile's camera from here to immediately upload media taken.
4. After media have been successfully uploaded, press "x" to close the menu.
   * If some files failed to upload, they will be highlighted in yellow. Click the "Retry uploads" button to retry uploading the affected files.

<figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2F2sxsLuqXSsPx7WMFaTFC%2Fphoto_6068849615031094020_y.jpg?alt=media&#x26;token=ad11c83a-84d2-4443-80be-a4e35b671e09" alt="" width="286"><figcaption></figcaption></figure>

5. Media will be pre-selected for [batch tagging](https://guide.app.pinpoint.gov.sg/pinpoint-guide/desktop-laptop/tagging#bulk-tagging) and edits if required.
   * If AI facial recognition was enabled, relevant tags are automatically generated for media upon upload via [AI tagging](https://guide.app.pinpoint.gov.sg/pinpoint-guide/desktop-laptop/tagging#ai-tags).

<figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2FEWPN3vLYL4MaskOhAZuv%2Fphoto_6068849615031094021_y.jpg?alt=media&#x26;token=4fc591b3-dc16-47b6-86d5-608cb1f8e2ff" alt="" width="286"><figcaption></figcaption></figure>