> For the complete documentation index, see [llms.txt](https://guide.app.pinpoint.gov.sg/pinpoint-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.app.pinpoint.gov.sg/pinpoint-guide/user-guides/mobile/download.md).

# Downloading

## Download Conditions

* **Up to 3 GB** per Bulk download and no limits to downloading of individual files.
* Media classified **RESTRICTED** should not be downloaded onto PEDs.

> Certain download features are unavailable on DWP devices due to security:
>
> * Download of large media file due to download limit.

## How to download media

1. [Select media to download.](/pinpoint-guide/user-guides/mobile/editing-media-details.md#how-to-edit-metadata)
2. Press the "Download" icon in the media details drawer if a single file was selected, or in the toolbar if selecting multiple files.

   <div><figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2FHsDq5HUbywrMhwpcYKUT%2FScreenshot%202026-07-21%20at%2010.47.51%E2%80%AFAM.png?alt=media&amp;token=f54800ef-0405-4717-8784-f6d08dd7c60c" alt="" width="332"><figcaption><p>Downloading inside media details</p></figcaption></figure> <figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2Fax3ODBmDyrADWROcrrKC%2FScreenshot%202026-07-21%20at%2010.56.53%E2%80%AFAM.png?alt=media&amp;token=ff0e2656-b1b2-4442-b878-ca4a4b7ce10a" alt="" width="331"><figcaption><p>Downloading from multi-select view</p></figcaption></figure></div>
3. The download file will be prepared instantly. After the download is complete, a notification will be displayed to inform the user of completion.

<figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2FHnsESeSNEEPxqkDUo3sA%2FScreenshot%202026-07-21%20at%2010.49.12%E2%80%AFAM.png?alt=media&amp;token=1c3ee0c6-8f62-453f-ac09-7cb90eb12cb7" alt="" width="331"><figcaption></figcaption></figure>

1. Files would be downloaded in the user's "download" folder.
   * For a single selection, the media will be downloaded as per the file type.
   * For multiple selections, media will be downloaded as a **zip** file.

<figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2Fe9nuVYa5SNubSu8Db11u%2Fphoto1717558943.jpeg?alt=media&amp;token=bb62987f-af22-43fc-bbb3-9ba470c001c6" alt="" width="296"><figcaption></figcaption></figure>