> For the complete documentation index, see [llms.txt](https://guide.app.pinpoint.gov.sg/pinpoint-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.app.pinpoint.gov.sg/pinpoint-guide/frequently-asked-questions/faqs.md). # FAQs ### Q: What is Pinpoint? * Pinpoint is a **Digital Asset Management tool** fully built and operated by the [Digital Ops-Tech Centre (DOTC)](https://www.dotc.gov.sg/) in the [Digital and Intelligence Service (DIS)](https://www.mindef.gov.sg/oms/discareers/index.html) for MINDEF/SAF. * Pinpoint was featured in the 2023 #techforpublicgood hackathon organised by [Open Government Products (OGP)](http://open.gov.sg) from GovTech, which saw developers from both **DOTC** and **OGP** working together to build the first Pinpoint prototype. ### **Q: What classification of data is Pinpoint rated for?** * Pinpoint is hosted on [Government on Commercial Cloud](https://www.developer.tech.gov.sg/products/categories/infrastructure-and-hosting/government-on-commercial-cloud/overview) (GCC) and is built with security features and practices that makes it **IM8** compliant for usage up to **RESTRICTED / SENSITIVE NORMAL** materials. * **Unit commanders** can exercise discretion to **limit** what materials their personnel upload to Pinpoint. ### **Q: Who can access and use Pinpoint?** * Pinpoint is available to all **MINDEF/SAF** personnel and **WOG officers** with internet-enabled **.gov.sg** domain emails (e.g. Defence Mail, DWP). * MSD is supportive of usage of Pinpoint up to **RESTRICTED Sensitive/Normal**, as long as Pinpoint remains **IM8 compliant** and is hosted on **GCC.** * Users should read the [Terms of Use](https://file.go.gov.sg/pinpoint-tou.pdf) and [Privacy Policy](https://file.go.gov.sg/pinpoint-privacy.pdf) before logging in. > Note that currently, some features may not work as well on DWP and GSIB. We are working on it! ### **Q: Will Pinpoint be decommisioned**? * Rest assured, Pinpoint is built in-house and is managed by DOTC, under MINDEF/SAF.\ Our product is here for the long run. We're fully committed to supporting and improving it, and there are no plans to drop it. ### **Q: Is there a storage** limit for users? * No, Pinpoint offers unlimited storage for all our users! ### **Q: Is Pinpoint available 24/7?** * Yes, Pinpoint is available 24/7, allowing users to access and utilise its features anytime on **desktops** and **laptops** as long as they have access to the internet. ### **Q: What can i use Pinpoint for?** * Here are some existing use cases for Pinpoint. * Media archival * Public communications * Crisis management/ Rapid media operations * Internal training/ operations learning ### Q: Who can see the media that I upload? * Images and videos uploaded are tagged to your account and stored in your "[personal workspace](/pinpoint-guide/user-guides/desktop-laptop/workspaces.md#personal-and-shared-workspaces)," accessible only to you. However, you have the option to share these files with other users by uploading them into a [shared workspace](/pinpoint-guide/user-guides/desktop-laptop/workspaces.md#personal-and-shared-workspaces). * Pinpoint currently employs [AWS Rekognition](https://aws.amazon.com/rekognition/?nc=sn\&loc=1) to provide automatic AI tagging of faces in images. Unless specifically requested, user-uploaded media will not be sent to AWS for training. AWS will also not use any images submitted for training purposes for sharing or other training-related purposes. * The team is working on features that will allow our users to select which AI tagging works best for them, including the usage of our dataset. ### **Q: Can I use Pinpoint for my unit’s operations?** * Pinpoint is cleared for use with up to **RESTRICTED / SENSITIVE NORMAL** materials. Unit commanders can decide to use Pinpoint for their unit’s operations if they deem it appropriate. If you are unsure if Pinpoint can be used for your unit’s operations, [Contact Us](https://go.gov.sg/contact-pinpoint)! ### **Q: Is Pinpoint available on mobile?** * Yes! Pinpoint is now available on your mobile devices. Click [here](/pinpoint-guide/user-guides/mobile.md) to find out more. ### **Q: Who can I contact for more information?** * You can contact the Pinpoint team through our [Contact Us](https://go.gov.sg/contact-pinpoint) form, we will be happy to answer any questions you have! ### Q: Do Pinpoint AI tags work on all media formats? * Pinpoint AI tagging currently works on **.png**, **.jpg and .jpeg format media.** ### Q: What is the difference between desktop/laptop vs mobile Pinpoint? * The mobile and desktop/laptop versions of Pinpoint are nearly identical, however some functions are only available on desktops/laptops. Refer to the table below for specifics:
FeatureDesktop / Laptop Mobile
Upload✅✅
Tagging✅✅
Edit media details✅✅
Filter by Tag✅✅
Filter by: Country, Format, date✅✅
Share / Copy / Delete / Download media✅✅
Access Workspaces✅✅
Manage Access✅✅
Workspace Creation / Modification✅✅
Workspace Logs✅❌
### Q: Will my data be lost if a user leaves the organisation? * No, your data is safe. All media uploaded by that user will continue to be available. * Any shared workspace they created will still work as expected. Just keep in mind that if there are no remaining administrators in the workspace, admin-only features won’t be accessible. > In the event that no administrators remain, please [Contact Us](/pinpoint-guide/contact-us/telegram-community.md) for help ### Q: Can I remove myself from the workspace if i am an admin? * Yes! To do that, first ensure that there is more than 1 admin in the workspace. You can do this by[ adding or assigning another user to as admin. ](/pinpoint-guide/user-guides/desktop-laptop/workspaces.md#managing-access) * Then remove yourself from the workspace via workspace access. ### **Q: Will there be new features added to Pinpoint?** * Pinpoint is in active development and our team is working hard to deliver new features. If you have requests for features to be added, or if you have a specific use case that you think Pinpoint can serve better, do [Contact Us](https://go.gov.sg/contact-pinpoint) so we can help! ### **Q: Why are there no thumbnails for my videos?** * After uploading media, there will be a default thumbnail shown while the actual thumbnail is being generated. Please refresh the page to view the thumbnails once they are generated. * When a thumbnail cannot be generated, the default thumbnail will be shown. ### **Q: Will we be extending Pinpoint to public users?** * There are currently no plans to extend Pinpoint to non-governmental agencies. ### Q: Can I merge two workspaces? * Although we do not have an explicit feature to do so, we do have a feature to copy media from one workspace to another. See the guide for [desktop](/pinpoint-guide/user-guides/desktop-laptop/share-copy.md#copy-media-across-workspaces) or [mobile](/pinpoint-guide/user-guides/mobile/share-copy.md#copying-media-across-workspaces) for more information! * We advise copying media in batches (\~500 files / 50GB at a time). [^1]: