# FAQs ### Q: What is Pinpoint? * Pinpoint is a **Digital Asset Management tool** fully built and operated by the [Digital Ops-Tech Centre (DOTC)](https://www.dotc.gov.sg/) in the [Digital and Intelligence Service (DIS)](https://www.mindef.gov.sg/oms/discareers/index.html) for MINDEF/SAF. * Pinpoint was featured in the 2023 #techforpublicgood hackathon organised by [Open Government Products (OGP)](http://open.gov.sg) from GovTech, which saw developers from both **DOTC** and **OGP** working together to build the first Pinpoint prototype. ### **Q: What classification of data is Pinpoint rated for?** * Pinpoint is hosted on [Government on Commercial Cloud](https://www.developer.tech.gov.sg/products/categories/infrastructure-and-hosting/government-on-commercial-cloud/overview) (GCC) and is built with security features and practices that makes it **IM8** compliant for usage up to **RESTRICTED / SENSITIVE NORMAL** materials. * **Unit commanders** can exercise discretion to **limit** what materials their personnel upload to Pinpoint. ### **Q: Who can access and use Pinpoint?** * Pinpoint is available to all **MINDEF/SAF** personnel and **WOG officers** with internet-enabled **.gov.sg** domain emails (e.g. Defence Mail, DWP). * MSD is supportive of usage of Pinpoint up to **RESTRICTED Sensitive/Normal**, as long as Pinpoint remains **IM8 compliant** and is hosted on **GCC.** * Users should read the [Terms of Use](https://file.go.gov.sg/pinpoint-tou.pdf) and [Privacy Policy](https://file.go.gov.sg/pinpoint-privacy.pdf) before logging in. > Note that currently, some features may not work as well on DWP and GSIB. We are working on it! ### **Q: Will Pinpoint be decommisioned**? * Rest assured, Pinpoint is built in-house and is managed by DOTC, under MINDEF/SAF.\ Our product is here for the long run. We're fully committed to supporting and improving it, and there are no plans to drop it. ### **Q: Is there a storage** limit for users? * No, Pinpoint offers unlimited storage for all our users! ### **Q: Is Pinpoint available 24/7?** * Yes, Pinpoint is available 24/7, allowing users to access and utilise its features anytime on **desktops** and **laptops** as long as they have access to the internet. ### **Q: What can i use Pinpoint for?** * Here are some existing use cases for Pinpoint. * Media archival * Public communications * Crisis management/ Rapid media operations * Internal training/ operations learning ### Q: Who can see the media that I upload? * Images and videos uploaded are tagged to your account and stored in your "[personal workspace](/pinpoint-guide/user-guides/desktop-laptop/workspaces.md#personal-and-shared-workspaces)," accessible only to you. However, you have the option to share these files with other users by uploading them into a [shared workspace](/pinpoint-guide/user-guides/desktop-laptop/workspaces.md#personal-and-shared-workspaces). * Pinpoint currently employs [AWS Rekognition](https://aws.amazon.com/rekognition/?nc=sn\&loc=1) to provide automatic AI tagging of faces in images. Unless specifically requested, user-uploaded media will not be sent to AWS for training. AWS will also not use any images submitted for training purposes for sharing or other training-related purposes. * The team is working on features that will allow our users to select which AI tagging works best for them, including the usage of our dataset. ### **Q: Can I use Pinpoint for my unit’s operations?** * Pinpoint is cleared for use with up to **RESTRICTED / SENSITIVE NORMAL** materials. Unit commanders can decide to use Pinpoint for their unit’s operations if they deem it appropriate. If you are unsure if Pinpoint can be used for your unit’s operations, [Contact Us](https://go.gov.sg/contact-pinpoint)! ### **Q: Is Pinpoint available on mobile?** * Yes! Pinpoint is now available on your mobile devices. Click [here](/pinpoint-guide/user-guides/mobile.md) to find out more. ### **Q: Who can I contact for more information?** * You can contact the Pinpoint team through our [Contact Us](https://go.gov.sg/contact-pinpoint) form, we will be happy to answer any questions you have! ### Q: Do Pinpoint AI tags work on all media formats? * Pinpoint AI tagging currently works on **.png**, **.jpg and .jpeg format media.** ### Q: What is the difference between desktop/laptop vs mobile Pinpoint? * The mobile and desktop/laptop versions of Pinpoint are nearly identical, however some functions are only available on desktops/laptops. Refer to the table below for specifics:
FeatureDesktop / Laptop Mobile
Upload✅✅
Tagging✅✅
Edit media details✅✅
Filter by Tag✅✅
Filter by: Country, Format, date✅✅
Share / Copy / Delete / Download media✅✅
Access Workspaces✅✅
Manage Access✅✅
Workspace Creation / Modification✅✅
Workspace Logs✅❌
### Q: Will my data be lost if a user leaves the organisation? * No, your data is safe. All media uploaded by that user will continue to be available. * Any shared workspace they created will still work as expected. Just keep in mind that if there are no remaining administrators in the workspace, admin-only features won’t be accessible. > In the event that no administrators remain, please [Contact Us](/pinpoint-guide/contact-us/telegram-community.md) for help ### Q: Can I remove myself from the workspace if i am an admin? * Yes! To do that, first ensure that there is more than 1 admin in the workspace. You can do this by[ adding or assigning another user to as admin. ](/pinpoint-guide/user-guides/desktop-laptop/workspaces.md#managing-access) * Then remove yourself from the workspace via workspace access. ### **Q: Will there be new features added to Pinpoint?** * Pinpoint is in active development and our team is working hard to deliver new features. If you have requests for features to be added, or if you have a specific use case that you think Pinpoint can serve better, do [Contact Us](https://go.gov.sg/contact-pinpoint) so we can help! ### **Q: Why are there no thumbnails for my videos?** * After uploading media, there will be a default thumbnail shown while the actual thumbnail is being generated. Please refresh the page to view the thumbnails once they are generated. * When a thumbnail cannot be generated, the default thumbnail will be shown. ### **Q: Will we be extending Pinpoint to public users?** * There are currently no plans to extend Pinpoint to non-governmental agencies. ### Q: Can I merge two workspaces? * Although we do not have an explicit feature to do so, we do have a feature to copy media from one workspace to another. See the guide for [desktop](/pinpoint-guide/user-guides/desktop-laptop/share-copy.md#copy-media-across-workspaces) or [mobile](/pinpoint-guide/user-guides/mobile/share-copy.md#copying-media-across-workspaces) for more information! * We advise copying media in batches (\~500 files / 50GB at a time). [^1]: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.app.pinpoint.gov.sg/pinpoint-guide/frequently-asked-questions/faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.