> For the complete documentation index, see [llms.txt](https://guide.app.pinpoint.gov.sg/pinpoint-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.app.pinpoint.gov.sg/pinpoint-guide/user-guides/desktop-laptop/download.md).

# Downloading

## Download Conditions

* **Up to 3 GB** per Bulk download and no limits to downloading of individual files.
* Media classified **RESTRICTED** should not be downloaded onto PEDs. 

> Certain download features are unavailable on DWP devices due to security:
>
> * Download of large media file due to download limit.

## How to download media

1. [Select media to download.](/pinpoint-guide/user-guides/desktop-laptop/editing-media-details.md#how-to-edit-metadata)
2. Click on the download icon in the media detail tab.

   <figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2FYnW1Yo3mldR70OuTGNpm%2FScreenshot%202026-07-21%20at%2010.50.29%E2%80%AFAM.png?alt=media&amp;token=9998a6b8-52d2-4e32-8f8e-64de05373ff6" alt=""><figcaption></figcaption></figure>
3. A notification will appear, informing the user that the download has started. The download file will be prepared instantly and shown in the browser for direct download.

   <figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2FG6kUUEDAw33hp8tfmMaD%2FScreenshot%202026-07-21%20at%2010.51.12%E2%80%AFAM.png?alt=media&amp;token=bc5cdc2a-3a8b-492c-b127-103ae3707f2c" alt=""><figcaption></figcaption></figure>
4. Files will be saved in the "downloads" folder on the user's PC.
   * For a single selection, media will be downloaded as per the file type.
   * For multiple selections, media will be downloaded as a **zip** file.

<figure><img src="https://1095530175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNQW6A2UTdTEa7UYoD4r6%2Fuploads%2FJJZqyyE5erlnJ3eR1TCp%2FScreenshot%202023-12-05%20at%205.30.00%20PM.png?alt=media&amp;token=779da0c9-5879-4c51-a8cf-114b0d6ce73f" alt=""><figcaption></figcaption></figure>