# Download

## Download Conditions

* **Up to 3 GB** per Bulk download and no limits to downloading of individual files.
* Media classified **RESTRICTED** should not be downloaded onto PEDs.&#x20;

> Certain download features are unavailable on DWP devices due to security:
>
> * Download of .SVG file types
> * Download of large media file due to download limit.

## How to download media

1. Select media for download.
2. Click on the download icon in the media detail tab.

   <figure><img src="/files/gMD5K8Er2MOf9M6qAdwI" alt=""><figcaption></figcaption></figure>
3. A notification will appear, informing the user that the download has started. The download file will be prepared instantly and shown in the browser for direct download.

   <figure><img src="/files/tBo4crhr2p1JRna2flje" alt=""><figcaption></figcaption></figure>
4. Files will be saved in the "downloads" folder on the user's PC.
   * For a single selection, media will be downloaded as per the file type.
   * For multiple selections, media will be downloaded as a **zip** file.

<figure><img src="/files/rT0VVaKLK2i3ZQWYtYa8" alt=""><figcaption></figcaption></figure>


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